Personal data protection and use policy
Who are we ?
Our website address is: https://guylainelamproncoach.com and Facebook. The Joint Stock Company is registered with the business registrar under the name L’Équipe Héritage Inc., at 55, rue Sainte-Anne, Ville-Marie, Québec, J9V 2B6. You can reach us through our website, by mail or by phone at 819-622-2311. L’Équipe Héritage Inc. is the exclusive owner of the information collected on this website. This information will not be sold, shared or rented in any manner other than that stated in this statement.
What types of information does this Privacy Policy apply to?
This policy applies to personal information that is processed as part of the Services. Personal information allows you to be identified directly or indirectly. We include cookies and electronic information in this definition.
In order to better inform our users, we consider personal information to mean any information that allows us to identify you directly or indirectly. Applicable laws may exclude such personal information from their scope.
Our definition of personal information includes cookies and similar targeting technologies. Cookies are small text files containing small amounts of information that are placed on your device. Your Internet browser sends this information back to us when you use the Services. For more information on cookies, we refer you to specialized resources such as http://www.allaboutcookies.org.
External Links to Other Websites
If you click on one of these links, you will be automatically redirected to the site in question and therefore you will leave our website. These other websites may collect your information, tracking your movements on their website. It is therefore important to carefully read the conditions of protection and use of personal data of the site visited.
Does this Privacy Policy apply to third party content?
No, the Privacy Policy does not apply to third party content. If you click on links to third-party websites, applications or services from our Services, this Privacy Policy does not apply to the processing of personal information by these external services. It is important to read the privacy policies of these third parties before using their services, since we have no control over their practices.
Order
We ask for personal information when ordering. A customer must provide their personal information (such as their name and address) as well as their financial information (such as credit card number and expiration date). This last information is entirely processed by our payment systems that we have carefully chosen for their reputation, reputation and security – Stripe, Interac transfer and diect deposit, according to your selection. Here are their confidentiality conditions:
Use and transmission of your personal data
Paper :
For our real estate brokerage clients, we keep any contract (sale or purchase) and additional documents such as the certificate of location, notes in the file, client information, seller’s declaration, etc. All documents are in files separate files that are filed in a locked filing cabinet or in our locked offices with restricted access.
For our bookkeeping clients, we keep sales invoices, purchase invoices, bank or credit card statements and any necessary paper filed in boxes, for each of the businesses we serve. The boxes are stored in a locked room (locker), with restricted access. We also have boxes in our locked offices with restricted access and we keep all our archives from previous years in the building at 57, rue Ste-Anne, in a locked space with restricted access.
Computer :
We have access to our emails on our cell phones and on our computers. The information on our computers regarding ALL of our clients is on a locked server (we only have access when we are physically present in the office) and only employees have access to it. From this server, we have access to Sage 50, which is also secure, for our accounting aspect. We also have an Excel with a workbook per client. We also have a OneDrive to access our Excel and allow us to share documents with clients. We also have a Quickbooks online account. All our computers have antiviruses and have ESET protection. The reception computer is password locked, the others are with restricted access in closed and locked offices. For real estate, we have all paper documents in web version stored on the server.
https://www.microsoft.com/fr-ca/trust-center/privacy
https://www.sage.com/fr-ca/information-legales/protection-vie-privee-cookies/
Storage times for your data
L’Équipe Héritage Inc. does not keep data for use with newsletter systems, social networks or for statistical purposes. You can at any time request to delete your personal information or your visuals through our technology agent by writing to glampron@live.ca When you stop using our services, the data used for billing, Correspondence emails as well as your visual files are then deleted from the main computer.
We retain it (1) as long as necessary for the performance of the Services and the reason for collecting the personal information, or (2) as long as required by law. We apply the longer retention period between these two options. When you request deletion of your account or your account is deactivated, we will delete your personal information within a reasonable period of time.
The rights you have over your data
If you are a customer, supplier, employee or any other person who has interacted with L’Équipe Héritage, you can request to receive a file containing all the personal data we have about you, including that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.
Collection of personal information
Real estate brokerage clients (we complete a signed consent form for ALL our clients, a clause is added to our sales or purchase contracts to this effect)
- First and last name
- Address
- Phone
- Marital status
- Date of birth
- 1 proof of identity (driver’s license, health insurance card, etc.)
- Marriage contract (if applicable)
- Resolution of the board of directors (if applicable)
Bookkeeping clients
- First and last name
- Address
- Company name NEQ,
- Emails
- Access codes to ClicSéqur, Desjardins accounts with limited access (if applicable)
- Codes for any other necessary platforms (if applicable)
For employees within the company
- First and last name
- Address
- Social Security number
- Phone
- Specimen check
- Date of birth
The personal information we collect is collected through forms and through the interactivity established between you and our team. We also use, as indicated in the following section, cookies and/or log files to gather information about you.
If you communicate with us for any reason, we will collect the information you share with us as well as the contact information necessary to contact you, including your email address and the content of the communication.
Information related to navigation cookies (Cookies)
We use browser cookies to improve the performance of the Website and your experience. Cookies are small files saved on your hard drive by the server on which the Website is located or by third-party servers that allow you to be recognized when you visit the Website and to personalize its content. Some cookies are automatically deleted when you close your browser (session cookies) while others are kept indefinitely (permanent cookies). Unless you have provided us with information about yourself from your device or computer, cookies do not identify you. Some information collected automatically may be associated with you due to browsing cookies.
Internet browsers have tools that allow you to control cookies, including blocking them. However, if you block all cookies, some features of our Services may not be accessible. Depending on the browser you are using, different instructions apply. Some browsers also offer “incognito” browsing modes.
Right of opposition and withdrawal
We are committed to offering you the right to object and withdraw your personal information. The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection. The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.
Responsible for the protection of personal information and complaints management
The person responsible for the protection of personal information and management of complaints is Guylaine Lampron, at 32, Rue Notre-Dame Sud, Ville-Marie, Quebec, J9V 1X6. You can easily reach her by sending an email to the following address: glampron@live.ca
Security
The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:
- Secure Sockets Layer (SSL) protocol
- Access management – authorized person
- Network monitoring software
- Anti-Virus, ESET Protection and password for computers
- Ithème Security anti-virus on websites
- Anti-Virus Immunify 360 for our servers (Web Hosting Canada)
- Daily computer backup
- Digital certificate development
- High level username/password
- Firewall
- Protected server
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.
How do you ensure the security of my personal information?
We use secure services to store personal information, host our site and receive payments. For example, OneDrive, as data passes through the service from customers, and between data centers, it is protected by transport layer security (TLS) encryption. We only allow secure access. We will not allow authenticated connections over HTTP, but will redirect to HTTPS. Web Hosting Canada provides free, automated basic SSL protection. Our payment provider has been audited by a PCI certified auditor and is “PCI Service Provider Level 1” certified. This is the most stringent level of certification available in the payments industry.
However, it is your responsibility to ensure the confidentiality of your passwords and to use secure networks to connect to our Services.
Who do you share my personal information with?
We do not sell your personal information to third parties, but we share it when necessary.
If requested by government authorities or requested through a subpoena, or similar process, we may be required to pass on some of your personal information as part of our obligations. legal. We ensure that requests are lawful before transferring such information and we only transfer what is necessary for the request.
In the event of business transactions, including an acquisition or sale of part or all of our assets, your personal information may be transferred to another entity which will be subject to this Privacy Policy.
Do you do ad retargeting?
We do not do retargeting advertising.
Where is my personal information hosted and in which countries is it processed?
We host your personal information in Canada.
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Right of access to your data
You have the right to receive confirmation that your personal data is or is not being processed and, once processed, you have the right to access that data. This right also includes the right to receive a copy of the processed data.
Right to request rectification of your data if it is incorrect.
You have the right to request that your data be modified, updated or supplemented if it is inaccurate, incorrect, incomplete or out of date.
Can we change this Privacy Policy?
Modified on January 17, 2024
Yes, we will need to update this Privacy Policy regularly to reflect our current practices. You can find the last update date above. However, we invite you to consult this page regularly.
